Refund Policy

Effective Date: 03/02/2025

At PIXPLY LTD, we are committed to providing a fair and transparent refund process. This Refund Policy outlines the conditions under which refunds are granted for reservations, pre-orders, and purchases of our products and services.

By making a reservation, pre-order, or purchase, you agree to this Refund Policy. For any refund requests or inquiries, please contact support@pixply.io.

• Free reservations (email signup) can be canceled at any time without any obligation.

• Paid reservations are fully refundable at any time before completing the purchase (i.e., before the final payment is made).

• A purchase is fully refundable before dispatching.

• If an order is canceled after dispatch but before delivery, the refund will be issued minus the shipping costs, which must be covered by the customer.

• Customers have 14 days from the date of delivery to request a refund, in compliance with UK and EU consumer laws.

• To qualify for a refund:

  • The product must be unused, undamaged, and in its original packaging.

  • The customer is responsible for return shipping costs unless the item is defective or incorrect.

• If approved, a refund will be issued for the full product price, excluding shipping costs.

PIXPLY LTD reserves the right to cancel any reservation, pre-order, or purchase due to:

• Production issues, supply chain disruptions, or legal restrictions.

• Pricing errors or fraudulent transactions.

• Customer failure to complete payment within the required timeframe.

If PIXPLY LTD cancels an order, a full refund will be issued to the customer.

• After purchase completion, any delay in delivery will be communicated via email.

• Customers may choose to:

  • Request a full refund due to excessive delays.

  • Keep their order active and wait for the revised delivery date.

• If the product was already dispatched, the shipping cost may be deducted from the refund amount.

• Refund requests must be sent to support@pixply.io.

• Refunds will be processed within 14 days after approval.

• If the refund request is made after product delivery, due to the inspection process, the refund will be processed within 30 days.

• Refunds will be issued via the original payment method. Transaction fees or currency exchange differences are not covered by PIXPLY LTD.

• If a delivery fails due to incorrect shipping information provided by the customer, a refund will be issued minus the original shipping costs.

• If the customer wishes to have the product re-shipped, they must cover the reshipping costs.

• Refunds will not be issued for:

  • Products returned in damaged, used, or incomplete condition.

  • Shipping costs once the product has been dispatched.

• For any refund requests or further inquiries, please contact:

• 📧 Email: support@pixply.io
  🌐 Website: www.pixply.io