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Privacy Policy

Last Updated: 03/02/2025

Privacy Policy

Last Updated: 03/02/2025

Welcome to PIXPLY LTD ("Company", "We", "Us", "Our"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights regarding your personal data.

By accessing our website (www.pixply.io), making a reservation, pre-order, purchase, or using any of our products and services, you agree to the terms outlined in this policy.

For any privacy-related inquiries, please contact us at support@pixply.io.

1. Data We Collect

We may collect and process the following types of personal data:

 

1.1 Information You Provide

  • Identity Data: Name, email address, phone number, billing and shipping address.

  • Transaction Data: Payment details (processed securely via third-party providers), purchase history.

  • Account Data: Login credentials (if account creation is required), preferences, and communication history.

 

1.2 Automatically Collected Data

  • Usage Data: IP address, browser type, pages visited, referring website, device information.

  • Cookies & Tracking Data: See Section 7 – Cookies and Tracking Technologies for details.

 

1.3 Data from Third Parties

  • Payment processors, analytics providers, marketing tools, and social media platforms may provide us with relevant data about you.

2. How We Use Your Data

We process your personal data for the following purposes:

  • To process reservations, pre-orders, and purchases

  • To provide customer support and manage inquiries

  • To communicate updates, order confirmations, and policy changes

  • To improve our website, services, and user experience

  • To comply with legal and regulatory obligations

  • For marketing purposes (only with your consent)

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a Contract (e.g., fulfilling an order or pre-order).

  • Legitimate Interest (e.g., website analytics, fraud prevention).

  • Consent (e.g., sending marketing communications).

  • Legal Obligation (e.g., tax or accounting records).

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers – Payment processors, shipping companies, cloud storage providers.

  • Legal Authorities – When required by law, court order, or to protect our rights.

  • Business Transfers – In the event of a merger, sale, or acquisition.

5. International Data Transfers

As a UK-based company, we process data primarily within the United Kingdom. However, we may transfer data internationally if required for payment processing, cloud storage, or service provision.

If data is transferred outside the UK/EU, we implement adequate safeguards, such as:

  • UK GDPR & EU Standard Contractual Clauses (SCCs) for international data processing.

  • Data protection agreements with third-party service providers.

6. Data Retention Policy

We retain personal data only as long as necessary for:
✔ Processing reservations, purchases, and support requests.
✔ Compliance with legal obligations (e.g., tax laws).
✔ Security and fraud prevention.

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 Retention Periods:

  • Customer account & purchase data – Up to 7 years (for legal/tax compliance).

  • Marketing data (if opted in) – Until consent is withdrawn.

  • Inactive accounts – Deleted after 24 months of inactivity.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience.

Types of Cookies We Use:

  • Essential Cookies – Necessary for website functionality.

  • Analytics Cookies – Helps us analyze site traffic and improve performance.

  • Marketing Cookies – Used for targeted ads (only with your consent).

You can manage cookie preferences via your browser settings or opt-out of tracking where applicable.

8. Your Rights Under UK & EU Data Protection Laws

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your personal data.

  • Right to Rectification – Correct inaccuracies in your data.

  • Right to Erasure ("Right to Be Forgotten") – Request deletion of your data (except where legally required).

  • Right to Restrict Processing – Limit how your data is processed.

  • Right to Data Portability – Receive your data in a structured format.

  • Right to Object – Opt-out of marketing communications.

  • Right to Lodge a Complaint – File a complaint with the UK Information Commissioner’s Office (ICO) or relevant EU data authority.

To exercise your rights, contact us at support@pixply.io.

9. Children’s Privacy

Our website and services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us immediately for removal.

10. Security Measures

We implement industry-standard security practices to protect your data, including:
✔ Encryption of sensitive information.
✔ Access controls to prevent unauthorized access.
✔ Regular security assessments of our systems.

Despite our efforts, no online system is 100% secure. Please use strong passwords and protect your login credentials.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be:

  • Published on our website with a revised "Last Updated" date.

  • Notified via email if significant updates impact your rights.

12. Contact Information

For any privacy-related inquiries, data requests, or complaints, contact us at:

📧 Email: support@pixply.io
🌐 Website: www.pixply.io

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

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