FAQ

Pixply is a rollable, portable, and durable 30x30 cm hybrid game board that combines physical pieces with modern gameplay, offering over 50 games in one system.

We’re excited about Pixply’s progress and are working hard to bring it to you as soon as possible. While we can’t confirm an exact date yet, we are targeting a launch in Q2 2025. Stay tuned for updates as we get closer to the release!

You can cancel your reservation at any time before completing the purchase. Simply contact our customer support team at [insert email or phone number], and we will process your cancellation and refund your reservation fee in full.

Pixply is operated through a dedicated mobile app. Simply download and install the app on your smartphone, connect it to your Pixply device via Bluetooth, and use the app to select and run your desired game on the Pixply board.

You need an internet connection to download the Pixply app, but once the app is installed, Pixply operates offline. An internet connection is only required for app updates or downloading new games.

Pixply does not have an integrated battery. It is powered using a 5V power supply, such as a direct power connection or a power bank that supports at least 2A output. 4o

Pixply can be connected and operated using smartphones and tablets with iOS or Android operating systems. The connection is established via Bluetooth for seamless operation.

Pixply is designed to operate its specially developed games, offering over 50 classic games such as Chess, Backgammon, and more. The Pixply board displays the game layouts, while the gameplay itself is conducted with physical pieces. Essentially, Pixply replaces traditional board game setups with unlimited and customizable digital layouts, enhancing the gaming experience. Please note that Pixply does not currently include piece recognition technology or touch functionality, as we have determined these features are not necessary for the types of games it supports.

Yes, Pixply supports additional games and is constantly expanding its library with new games. It also features a game development platform called Creator Hub, where users can design their own games and customize rules, allowing for a truly personalized gaming experience.

Updates are managed through the Pixply app. When a new update is available, the app will notify you and guide you through the installation process.

While Pixply is portable and can be used in various locations, it is best suited for controlled environments. Direct sunlight does not impact the visibility of the LED display, but the board should be kept away from water and excessive heat to ensure its durability and longevity.

Pixply has a 30x30 cm gaming surface and weighs just 250 grams. It rolls into a compact 8 cm cylinder for easy portability, fitting in bags or even water bottle holders.

To clean Pixply, use a soft, damp cloth to gently wipe the surface. Avoid harsh chemicals or abrasive materials to prevent damage.

Pixply is resistant to minor spills but is not fully water-resistant. Keep it away from water to maintain its durability and functionality.

Yes, Pixply is designed to be rolled into a compact 8 cm cylinder. However, avoid excessive force when rolling to protect its internal components.

Minor scratches won’t affect functionality. For deeper scratches, contact our support team for advice or potential repairs.

Use the provided protective case to store Pixply securely. Ensure it’s kept away from sharp objects, water, and excessive heat.

If Pixply isn’t functioning properly, check the power connection and app compatibility first. If the issue persists, contact our customer support team for assistance.

Pixply performs best in controlled environments. Avoid exposing it to excessive heat or cold, which could impact its performance.

Ensure Pixply is stored rolled in its protective case when not in use. Avoid bending or folding it in ways not intended by the design.

Yes, we ship Pixply worldwide. Shipping fees and delivery times may vary depending on your location.

After our product launch, we plan to begin managing and fulfilling shipments during Q2 2025. Specific delivery times will be provided once shipping begins, based on your location and the chosen shipping method.

Shipping costs depend on your location and the chosen shipping method. The exact fees will be calculated during checkout.

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery.

If your package is delayed beyond the estimated delivery time, please contact our support team at support@pixply.io for assistance.

If your package is lost or arrives damaged, contact us within 7 days of delivery. We’ll replace or repair the product at no cost to you.

We offer a 14-day return policy for unused products in their original packaging. Contact our support team to initiate a return.

To request a refund, contact us at support@pixply.io with your order details. We will guide you through the return process.

Yes, the reservation fee is fully refundable at any time before completing the purchase. Simply contact our support team to request a refund.

Yes, if you are unsatisfied with Pixply after trying it, you can return it within 14 days of delivery for a full refund. The product must be in good condition and include all accessories.

For defective or damaged products, we cover return shipping costs. For change-of-mind returns, customers are responsible for return shipping fees.

If Pixply is defective, contact our support team within the warranty period. We will repair, replace, or refund the product based on the issue.